got questions?
Answers to the little things, all in one place.
Where are ROMU products manufactured?
ROMU products are manufactured in the UK by a specialist supplement manufacturer operating to some of the industry’s highest recognised quality and food-safety standards.
The facility holds BRCGS accreditation and NSF-certified Good Manufacturing Practice (GMP) credentials, with quality systems covering raw-material sourcing, production, testing, traceability and packaging.
We chose UK manufacturing so we could work closely with an experienced partner, keep quality control close to home and build ROMU around standards we’d be comfortable taking ourselves.
What standards do ROMU products follow?
We build our products around clear specifications, documented ingredient inputs, batch traceability and finished-product testing.
Where relevant, we also use additional testing to support specific claims, such as Gluten Free.
Are ROMU products vegan and gluten free?
Where stated on the product, yes.
Elevate is suitable for vegans and is finished-batch tested to support its Gluten Free claim. As the ROMU range grows, dietary information will always be shown clearly on each individual product page and pack.
Why did you create ROMU?
ROMU started with a simple frustration: too many products either overcomplicate wellness or prioritise marketing over what’s actually inside.
We wanted to build thoughtful products that earn a place in your routine, with considered formulas, clearly shown doses and a genuine reason to exist.
Will ROMU launch other products?
Yes.
Elevate is the beginning. Our aim is to build a range of thoughtful, best-in-class supplements where every ingredient earns its place.
How long does delivery take?
We aim to dispatch orders within 24 hours, but please allow up to 5 business days. Estimated UK delivery is 3–5 business days after dispatch.
Tracking details will be sent once your order is on the way.
Do you accept returns?
Yes, subject to our Returns & Refunds Policy.
For food-safety reasons, opened supplements cannot normally be returned simply because you change your mind. If your order arrives damaged, faulty or incorrect, contact us and we’ll make it right.
How can I contact ROMU?
Head to our Contact Us page.
We’re a small team, so if you have a question, feedback or something you think we should know, we’d genuinely like to hear from you.
Still need a hand?
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